1
Upload Reference Documents
Upload your company docs — category is auto-detected from filename
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Drop documents here or click to upload
Supports .txt, .csv, .md, .json, .xml, .log files
Max 500.0 KB per file · Up to 10 files
💡 Tip: Name your files descriptively (e.g., "return-policy.txt", "shipping-rates.csv") — the category will be auto-detected!
2
Paste Customer Message
Paste the customer's question or message below
3
Copy & Send Response
AI-crafted response ready to paste to the customer
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Your AI-generated response will appear here
Upload documents, paste the customer's message, and click "Get Answer"
💡 Tips for Best Results
- ▸Name files descriptively — return-policy.txt auto-categorizes as "Returns"
- ▸Upload multiple documents — the AI finds the most relevant one
- ▸Adjust categories with radio buttons if auto-detection isn't perfect
- ▸Copy the "clean" response (without VA notes) to send directly
- ▸The [VA NOTE] tells you which documents were referenced